advance helpdesk support ticket management odoo module
Buy Now Advance Website helpdesk odoo app module
Introduction :
Customers are the real wealth of every business companies . That's why we need to build a good and loyal relations with customers . For build a good relationship with customers companies have to solve their query and problem on time. One person can not attend so many customers quarries manually .
Technologies are growing day by day so with the help of Odoo technology Axistechnolabs has developed
advance website helpdesk odoo module for support ticket portal and issue management solution.
Website helpdesk module integration
is really easy to install in odoo. Helpdesk module allows to create tickets on website and record their query/issue online. Company can see their customers quarries in tickets and resolve this quarries on time .
Let us brief discuss about
advance helpdesk odoo module.
website helpdesk odoo apps module
we must to know about what is helpdesk and how it works for company cutomers ?
So now we can discuss in short about
what is helpdesk and how its woks?
Helpdesk is the one type of software, module, app where customers and provider of services can interact. Using Helpdesk companies can handle their customers quarries and issues, customer create tickets using it.
Using helpdesk app customers can create their support tickets and record their quarries about products . Created tickets sent to companies services management team and this team find all tickets at one place and resolve customer's quarries with shorter period of time .
Now we can discuss about
AxisTechnolabs best advance website helpdesk support ticket management odoo module.
odoo module help to Manage customer ticket support, Create Sale Orders, purchase order, Invoices from Tickets.
Advance odoo website helpdesk odoo module
supported in odoo version 15, 14 and 13 with enterprise and community both. You can downloadbest website helpdesk odoo app module
from odoo app store and use for odoo.sh also.
odoo website helpdesk advance support ticket management :
(1) Multiple languages support.
Advance website helpdesk odoo module supported Multiple languages like (English, Arabic, Chinese Traditional, Chinese Simplified, Danish-dansk, Dutch-Nederlands, Spanish - Español, French-français,Russia-Russian) in odoo backend. so it will be easy for admin users to use their preferred language for this module.
(2) Data analytic helpdesk dashboard :
We have added analytic dashboard to display counts data in graphical view in the helpdesk dashboard. Users can easily see tickets, Pending tickets, Closed tickets, Success Ratio, Ticket Today, Ticket Last Week, Tickets in Last Month, Total Tickets etc In helpdesk dashboard. We have build priority tab with "urgent high medium and low" tickets count to take action for resolve tickets. Graphical charts display data with Weekly and Monthly Tickets.
(3) Advance helpdesk SLA Policy :
SLA Policy is service level agreement policy between end user and services provider. In sla policy set your own Performance standards for your teams by creating sla rules. This service level agreement can specify measures for quality , timeline and availability.
(4) Purchase orders creation from tickets :
Advance website helpdesk odoo moduleallow customer to create and generate purchase order from helpdesk tickets . this creation of purchase order from tickets help users to give quick respond to their customers and build good relations with customers
Below we can discuss how to create and manage purchase order from tickets in advance odoo helpdesk module ?
Process of manage purchase order from tickets:
User Configuration - Purchase Helpdesk Ticket. Button - Create Purchase Order . - click on button at that time create purchase order with select product in that ticket. - Add Smart Button in Helpdesk Ticket For purchase order View . -In purchase order Add Button Ticket For View ticket from purchase order for Ticket count
(5) Sale order creation from tickets:
Odoo website helpdesk support ticket portal allow users to generate sale order and quotations from tickets this creation of sale order from tickets helps users to resolve customer query in an faster manner . we provide steps to create and generate sale order from tickets in advance website helpdesk odoo module.
Steps for Manage Sale Order With Odoo Helpdesk:
1. User Configuration - Sale Helpdesk Ticket. 2. Button - Create Sale Order . 3. click on button at that time create sale order with select product in that ticket. 4. Add Smart Button in Helpdesk Ticket For Sale order View . 5. In sale order Add Button Ticket For View ticket from sale order for Ticket count.
(6) Helpdesk Invoice Creation from tickets :
In
odoo advance webiste helpdesk ticket management system
we added functionality to create and generate invoice directily from tickets this invoice creation functionality helps user to give fast respond to their customers . now let us discuss abouthow to create invoice directly from tickets in odoo helpdesk support ticket module ?:
Manage Account Invoice With Helpdesk: (process)
1. User Configuration-Invoice Helpdesk Ticket. 2. Button - Create Invoice. 3. click on button at that time create Invoice with select product in that ticket. 4. Add Smart Button in Helpdesk Ticket For Account Invoice View . 5. In Invoice Add Button Ticket For View ticket from Invoice for Ticket count.
In Advance website helpdesk management odoo app
we have added customer support portal in this customers support portal customers can create tickets and record their problem and query customers support also allow user to chat with helpdesk team this portal helps business to manage and create customers tickets
Odoo advance website helpdesk module
contains tickets filter options with Team, Assigned, Date with Status display In this ticket filter options user can display tickets tickets data with its status like new, progress, solved and cancelled tickets .
Advance odoo helpdesk odoo system
having functionality for email notifications to customers, when customers create tickets for any query or support this module sent an email to customers each and every time this email notification give update to customers for their quarries
(10) Customers ratings :
In advance website odoo helpdesk module
we have added a features of customers ratings in which customer can login and give rating and review to their tickets as per their satisfaction.
(11) Customers can closed their tickets :
In Advance website helpdesk support issue and ticket management module in odoo
customers can closed their tickets from their portal and also give ratings reviews and commented on their tickets .
(12) Helpdesk team access rights :
Odoo Advance website helpdesk module
contains the feature of helpdesk team access rights in which support manager create team users for manage tickets . In this functionality helpdesk team user have rights to create tickets , manage tickets , see their tickets and close tickets .
odoo advance website helpdesk ticket and issue management module
just click on below link:web site axistechnolabs helpdesk advance.
Download Advance website helpdesk support ticket portal odoo app
and resolve your customers quarries quickly and make them happy and satisfying .
If you want a demo of this advance website helpdesk odoo module kindly send demo request on business@axistechnolabs.com
To download odoo help desk app Advance website helpdesk odoo module
just click on below link :
Odoo v15 advance website helpdesk :
helpdesk advance odoo module download from odoo store
Odoo 14 Website helpdesk support ticket portal :
odoo 14 website helpdesk for product issue management
Odoo 13 Helpdesk suport ticket and issue management :
customer support help desk odoo module
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