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    • 30-Apr-20

    Website helpdesk features in odoo website helpdesk ticket management

    Most Preferable Odoo Website Helpdesk

    Support Ticket Management

    and Customer Ticket based

    HelpDesk Support Module for Odoo Website.

    We believe in helping you to make Happy Customers. Easily scale and streamline your customer service and drastically improve your customer’s experience.

    Take quick actions like assignments, changing priority, ticket status and due date right there on the ticket list in odoo DASHBOARD. Website Helpdesk odoo app- provides website interface for submitting requests by the users. Read the odoo Website Service Desk module guide for more information.

    Customize the data collected from users when submitting a ticket to help get straight to the issue, This odoo website service desk system allows you to define rules to route incoming tickets to the right department, agents, as well as trigger actions.

    This module is available in odoo apps


    Features of Website Helpdesk in odoo:

    Dashboard Reports

    - Our rich and modern dashboard keeps you up-to-date on your help desk statistics

    Manage Support Executive

    - Add, edit, and delete your support employees or support agents and set access

    Customer Support Portal

    - Customer support portal odoo website to help your business manage tickets

    Manage Support Executive

    - Add, edit, and delete your support employees or support agents and set access

    Ticket Filters

    - Helpdesk Ticket feature allows to the right tickets goes to the right department

    Email Notification

    - Configurable auto email sending mechanism when customer create support ticket from odoo website

    Agents/Support Executives

    - HelpDesk Support admin allow staff to assign tickets during response to avoid confliction

    Assign, Status, Resolved

    - Transfer tickets between departments when being handled by the correct agents with status

    Odoo Website Portal

    - All support responses are display in odoo website helpdesk tickets menu for customers

    Tasks for Agents

    - Tasks can be associated with tickets or they can stand alone in the help desk

    Summary Option

    - Summary Menu for Future v/s current ticket status check this will display in admin

    Calender View

    - from odoo helpdesk support admin you can see all ticket in calender view

    Bill/invoices from a list

    - Support Manager can close tickets and send invoice to customers as per timesheet

    Document Attachment

    - Document attachment functionality implement in odoo website frontend form

    Responsive Website Form

    - Added features in odoo HelpDesk support form for create customer tickets request

    Roles and Rights

    - In this odoo website helpdesk support module allows set roles and right for users

    Kanban View

    - Create custom feild in kanban view and drag and drop ticket with it's status

    List view

    - Perfect user interface for listing all ticket display in list view

    Activity View

    - from odoo helpdesk support admin you can see all ticket in activity view

    Chatter Message Send

    - Chatter Message Send feature available for customer they can write and send to admin/agents

    Interactive Dashboard for Tickets statistic
     - Dashboard - Customer Ticket Statistics with Bar Chart, Line Chart, Pie chart


    This module will help you in Quick Reply 

    Sometimes all that is needed on a ticket is an acknowledgment. Interact faster with Instant preview and Quick reply without ever having to open the ticket.

    Bulk Response - Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.

    Odoo Website HelpDesk WorkFlow :

    Need help in odoo helpdesk?

    Technical Help and Support, At Axistechnolabs we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part.

    Incase of any question regarding this module feel free to email us on

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    Click to download helpdesk module code

    Download Odoo website helpdesk app