Website Helpdesk Support Ticket Management module in Odoo
Website help desk module use for
customer support ticket management services and ticket management portal.
Major challenges comes after selling any products online, how customer provide feedback or take solutions when issue occurs with current service or products.
customized website helpdesk app which support online ticketing system for customers to provide support their issue with products and services.
Module description :
Odoo website helpdesk come with ticket issue and management portal which helps customers to create their support tickets in odoo webiste.
Major Features of
Odoo website helpdesk system support ticket management module
(1) Odoo webiste helpdesk dashboard :
Beautiful Dashboard displays count of All tickets, Pending Tickets, Closed Tickets, Success Rate. User can do quick actions like assignments, changing priority, ticket status so customer and agents can up to date with help desk statistics.
(2) odoo module Manage Support Executive :
You can add , edit pr delete your support employees m team and or support agents and set access
(3) webiste help desk cutomer support portal :
Odoo help desk systemprovide customer support portal its help your business to manage tickets for cutomers.
(4) Ticket report of each users :
Website helpdeskcan maintain report of all tickets activities and status of tickets and manage report of support users and cutomers.
(5) Ticket filter :
odoo webste helpdekticket filter feature maintain department wise tickets so right ticket goes to right department.
(6) Email notification :
Website helpdesk support ticket management systemconfigure auto email mechanism whem customer create support ticket from odoo website
(7) Odoo Website Portal :
Odoo webiste Portal display all support responses in
odoo webiste helpdesk ticket menu for customers
(8) Calender VIew :
website helpdesk online ticket system calender view display ticket date wise so customer can not confused regarding their date of tickets.
(9) Star sign for priority of tickets :
Odoo website helpdesk module provide star sign to mention priority. When customer create support request to star field for set priority
(10) Bill/ Invoices form a list :
odoo website helpdesk support ticket portal manager can close tickets and send bill to customers as per time
So Create , Manage and issue your tickets online securely and save your time and efforts by using So Create ,
Manage and issue your tickets online securely and save your time and efforts by using